Shipping policy

The Lost Print Shop Shipping Policy & Information

We currently ship within the UK only.

For buyers' peace of mind, all orders are sent via Royal Mail Tracked 48, which ensures that parcels are recorded and can be easily traced should the item be delayed, damaged or lost in transit.

We aim to dispatch orders within 3 working days, with delivery in 2-3 working days after this. 

Our delivery price is £3.50, with postage combined when purchasing multiple items. 

All mounted prints are carefully packaged with sturdy cardboard for protection in transit. Depending on size, loose prints and posters are either sent in the same way or in a cardboard tube if bigger. We never fold items to fit them in the post!

It is the customer's responsibility to read all the information given prior to making a purchase.

 

Lost Deliveries

For buyers' peace of mind, all orders are sent via Royal Mail Tracked 48, which ensures that parcels are recorded and can be easily traced should the item be delayed, damaged or lost in transit.

In the unlikely event that your parcel gets lost in the post and we are not already aware, please contact us directly and we will investigate. Please note that we cannot fully resolve lost deliveries until 20 working days after the date of dispatch, as this is when Royal Mail officially classes items as being lost.

We do not refund, replace or offer exchanges on lost items that are tracked as being delivered. For this reason, we recommend that you always get items delivered to your home address rather than your place of work and try to receive packages in person rather than through neighbours.

For lost order queries, please contact hello@thelostprintshop.com

Damages & Issues

Upon receiving your order, please inspect your item/s and contact us immediately if the item is defective, damaged or if you receive the wrong product, so that we can evaluate the issue and make it right as soon as possible. 

To resolve damages, you must contact The Lost Print Shop within 7 days of receiving your order with clear photos of the damaged packaging and damaged product. Claims made without clear photos provided will not be accepted. 

It is the customer's responsibility to read all the information given prior to making a purchase.

Please direct all Refund and Damages queries to hello@thelostprintshop.com