Refund policy

We hope you'll love your LPS purchase, but if you require a refund we offer returns for 14 days after receiving your order.

In order to be refunded, you must first contact us via email within 14 days of receiving your order. Items sent back to us without first requesting a return will not be accepted. 

Once acknowledged, you must then return your item to us within 14 days in the same condition that you received it and in the original packaging (unless the packaging was damaged on receipt). Any damage caused to an order on it's return will be deducted from the refund total.

All returns must be posted back to us by Royal Mail Tracked Delivery with a tracking number provided, and the cost of return shipment is the responsibility of the customer.

It is the customer's responsibility to read all the information given prior to making a purchase.

To begin a Return, please contact us via email at hello@thelostprintshop.com

Damages & Issues

Upon receiving your order, please inspect your item/s and contact us immediately if the item is defective, damaged or if you receive the wrong product, so that we can evaluate the issue and make it right as soon as possible. 

To resolve damages, you must contact The Lost Print Shop within 7 days of receiving your order with clear photos of the damaged packaging and damaged product. Claims made without clear photos provided will not be accepted. 

It is the customer's responsibility to read all the information given prior to making a purchase.

Please direct all Damage & Issue queries to hello@thelostprintshop.com

Lost Deliveries

For buyers' peace of mind, all orders are sent via Royal Mail Tracked 48, which ensures that parcels are recorded and can be easily traced should the item be delayed, damaged or lost in transit.

In the unlikely event that your parcel gets lost in the post and we are not already aware, please contact us directly and we will investigate. Please note that we cannot fully resolve lost deliveries until 20 working days after the date of dispatch, as this is when Royal Mail officially classes items as being lost.

We do not refund, replace or offer exchanges on lost items that are tracked as being delivered. For this reason, we recommend that you always get items delivered to your home address rather than your place of work and try to receive packages in person rather than through neighbours.

For lost order queries, please contact hello@thelostprintshop.com